Refund & Cancellation Policy

We want you to feel confident before and after you pay. This policy explains our free trial, our money-back guarantee, and how to cancel. It applies alongside our Terms of Service.

1. 14-Day Free Trial (No Credit Card)

New users can start a 14-day free trial with no credit card required. The trial lets you set up devices and use the Service before you decide to pay. If you do nothing at the end of the trial, it simply expires. You are never charged automatically from a trial, because we do not collect a payment method to start one.

2. 30-Day Money-Back Guarantee

If you subscribe to a paid plan and decide it is not for you, first-time subscribers can request a full refund within 30 days of the initial purchase. To request one, email support@sacvpn.com from your account email with the word "Refund" in the subject line. We process approved refunds to your original payment method, typically within 5 to 10 business days depending on your bank or card issuer.

The 30-day money-back guarantee applies to your first paid subscription. Renewals and repeat purchases are covered by the standard terms in Section 4 below.

3. How to Cancel

You can cancel your subscription at any time from your account dashboard under Billing. Cancellation stops the next renewal and your access continues until the end of the billing period you already paid for. There are no cancellation fees.

• Sign in and open your Billing settings
• Choose Cancel subscription and confirm
• You keep access until the current period ends

If you need help canceling, email support@sacvpn.com and we will take care of it for you.

4. After the 30-Day Window

After the first 30 days, subscriptions are non-refundable except where required by law or at our discretion in exceptional circumstances (for example, a documented service outage that prevented you from using the Service). We do not provide prorated refunds for the unused part of a billing period after you cancel.

5. Situations That May Not Qualify

• Accounts terminated for violating our Acceptable Use Policy
• Chargebacks filed without first contacting us to resolve the issue
• Refund requests made more than 30 days after the initial purchase (outside the guarantee)

We would always rather fix a problem than lose you over one. Reach out before disputing a charge and we will do our best to make it right.

6. Contact Us